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Abstract
The article reflects on the diffusion of digital technologies in the world of work from the perspective of the sociology of work, questioning deterministic interpretations of technological innovation. Through an analysis of digitalization processes, artificial intelligence, and algorithmic management, the article shows how the effects of new technologies on employment and job quality are deeply mediated by institutional, sectoral, and organizational contexts. Drawing on approaches such as Social Shaping of Technology and Socio-Technical Systems, it highlights the role of collective action and governance in shaping alternative trajectories of digitalization. In conclusion, the article argues for the need for a sociological analysis capable of anchoring technological change to social relations, conflicts, and institutions, in order to orient innovation toward socially sustainable outcomes.
Keywords
Digitalization, Sociology of Work, Job Quality, Technological Determinism, Algorithmic Management.